TERMS AND CONDITIONS

The following definitions apply in these terms and conditions:

Reflection period: the period within which the consumer can exercise the right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or commercial activity and enters into a distance contract with the entrepreneur;
Day: calendar day; 13-12-2022
Duration transaction: a distance contract relating to a series of products and / or services, the obligation of delivery and / or purchase of which is distributed over time;
Durable support: any means that allows the consumer or entrepreneur to store information personally addressed to him in order to allow future consultation and unaltered reproduction of the information stored.
Right of withdrawal: the possibility for the consumer to renounce the distance contract within the reflection period;
Entrepreneur: the natural or legal person who offers products and / or services to remote consumers;
Remote contract: an agreement according to which, within the framework of a system organized by the entrepreneur for the distance sale of products and / or services, until the conclusion of the contract, exclusive use is made of one or more remote communication techniques;
Remote communication technique: means that can be used to conclude an agreement, without the consumer and entrepreneur being in the same room at the same time.
General conditions: these General Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Company name:
E-mail address: support@velicci.com
Chamber of Commerce number:
VAT PARTY:
Address: No 5, 17 / F Strand 50 50 Bonham Strand Sheung Wan Hong Kong (without return address)

Article 3 - Applicability

These general terms and conditions apply to all entrepreneur offers and to all distance contracts and orders concluded between entrepreneur and consumer.

Before the conclusion of the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the conclusion of the distance contract it will be indicated that the general terms and conditions can be consulted at the entrepreneur's premises and will be sent free of charge to the consumer as soon as possible on request.

If the distance contract is concluded electronically, contrary to the previous paragraph and before the conclusion of the distance contract, the text of these general conditions can be made available to the consumer electronically so that it can be stored by the consumer in a way simple on a durable data medium. If this is not reasonably possible, before the conclusion of the distance contract it will be indicated where the general conditions can be consulted electronically and which will be sent electronically or otherwise free of charge at the request of the consumer.

In the event that, in addition to these general conditions, specific product or service conditions apply, the second and third paragraphs will apply mutatis mutandis and, in the event of a conflict between the general conditions, the consumer will always be able to rely on the provision applicable more favorable for him.

If one or more provisions of these general terms and conditions are totally or partially void or canceled at any time, the contract and these general terms and conditions will still remain in force and the provision in question will be replaced without delay by mutual agreement with a provision that comes as close as possible to the purpose of the original.

Situations not foreseen in these general terms and conditions must be assessed "in spirit" of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly indicated in the offer.

The offer is without obligation. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow the consumer an adequate evaluation of the offer. If the entrepreneur uses images, they truly represent the products and / or services offered. Obvious or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and data of the offer are indicative and cannot be grounds for compensation or dissolution of the contract.

The images of the products are a faithful representation of the products offered. The operator cannot guarantee that the colors displayed correspond exactly to the real colors of the products.

Each offer contains information that makes it clear to the consumer what the rights and obligations associated with accepting the offer are. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs will be borne by the customer and risk. The postal and / or courier service will use the special regulation for postal and courier services regarding imports. This regime applies if the goods are imported into the EU country of destination, as in the case in question. The postal and / or courier service collects VAT (together or not with the customs clearance costs applied) from the recipient of the goods;
any shipping costs;
the methods of conclusion of the contract and the actions necessary for this purpose;
the applicability or otherwise of the right of withdrawal;
the methods of payment, delivery and execution of the contract;
the period of acceptance of the offer or the period within which the trader guarantees the price;
the level of the distance communication rate if the costs of using the remote communication technique are calculated on a basis other than the regular base rate for the means of communication used;
if the contract is closed after its conclusion and, if so, the way it can be consulted by the consumer;
the ways in which the consumer, before the conclusion of the contract, can check and, if he wishes, correct the data he provides under the contract;
languages other than Dutch in which the contract can be concluded;
the codes of conduct to which the professional is subject and the way in which the consumer can consult these codes of conduct electronically; is
the minimum duration of the distance contract in the event of a duration transaction.

Optional: available sizes, colors, type of materials.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Some products or services may only be available online through the website. These products or services may be available in limited quantities, and may be subject to return or replacement only based on our Refund and Return Policy.

We have made every effort to show faithful colors and images of the products in the shop. However, we cannot guarantee that the colors displayed on your computer screen are accurate.
We reserve the right (even if we are not obliged to do so) to limit the sale of our products or services to any subject, geographical area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the amount of products or services we offer. Product descriptions and prices may change at any time without notice, in our sole discretion. We reserve the right to stop selling any product at any time. The sale of any product or service through this site is to be considered void where it is prohibited.

We do not guarantee that the quality of products, services, information or other materials purchased or obtained from you meets your expectations, nor that any errors of the Service are corrected.

Our products are manufactured and imported mainly from Asia, where we remotely manage the sending of the goods to individual customers.

In the event of a return request from the customer, the same customer must return the goods directly from where they were sent.

The address is as follows:

SECTION 6 - ACCURACY OF BILLING INFORMATION AND ACCOUNT

We reserve the right to refuse any order received. In our sole discretion, we may limit or cancel quantities purchased per person, family unit or order. These restrictions may concern orders placed by the same customer account, with the same credit card and / or orders that use the same billing and / or shipping address. In case of modification or cancellation of an order, we may attempt to notify you via the email address, billing address or telephone number provided when ordering. We reserve the right to limit or prohibit orders that at our sole discretion seem to be carried out by wholesalers, retailers or distributors.
You agree to provide updated, complete and accurate information on the purchase and account for all purchases made in our shop. You agree to promptly update your account and other details, such as your email address, credit card number and expiration date, so that we can complete transactions and contact you if necessary.

For more information, see our Refund and Return Policy.

SECTION 7 - OPTIONAL INSTRUMENTS

We may provide you with access to third-party tools that we do not monitor and over which we have no form of control or management.

You acknowledge and agree that we provide access to such tools ”as they are ” and ”as available ”, without any kind of guarantee, declaration, condition or endorsement. We will have no responsibility arising from or relating to your use of optional third party tools.

Any use by you of the optional tools offered through the site will take place entirely at your own risk and discretion. It will be up to you to make sure that you know and approve the terms and conditions to which third-party instruments are subject.

In the future we will also be able to offer new services and / or features through the website (for example, by introducing new tools and resources). These new features and / or services will also be subject to these Terms and Conditions of Service.

SECTION 8 - LINKS OF THIRD PARTIES

Some content, products and services available through our Service may include third party materials.

Third-party links on this site may direct you to external websites, which are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites. And we do not provide any guarantee or have any responsibility for third party materials or websites or for other third party materials, products or services.

We will not be liable for any damages related to the purchase or use of goods, services, resources, contents or to any other transaction made through third party websites. Examine third party policies and procedures carefully and make sure you understand them before making any transactions. Complaints, requests, doubts and questions on third-party products must be addressed to interested third parties.

Article 9 - The price

During the period of validity indicated in the offer, the prices of the products and / or services offered will not increase, with the exception of price changes due to changes in the VAT rates.

Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market which are beyond his control, with variable prices. This link with the fluctuations and the fact that the prices shown are indicative prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the contract are allowed only if they are the result of rules or legal provisions.

Price increases starting from 3 months after the conclusion of the contract are allowed only if the entrepreneur has entered into it and:

they are the result of rules or legal provisions; or
the consumer is authorized to withdraw from the contract on the day the price increase takes effect.

Pursuant to Article 5 (1) of the 1968 Turnover Tax Act, the place of delivery is the country where the transport begins. In this case, delivery takes place outside the EU. As a result, the postal or courier service will collect VAT on import or customs clearance costs from the customer. As a result, the entrepreneur will not charge any VAT.

All prices are subject to printing errors. We decline all responsibility for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product based on the wrong price.

Article 10 - Compliance and guarantee

The trader guarantees that the products and / or services comply with the contract, the specifications indicated in the offer, the reasonable reliability and / or usability requirements and the legal provisions and / or government regulations in force on the date of conclusion of the contract. If agreed, the trader also guarantees that the product is suitable for a use other than normal.

The guarantee provided by the trader, the producer or the importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the contract.

Any defective or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The return of the products must take place in the original packaging and in new conditions.

The entrepreneur's warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice relating to the use or application of the products.

The warranty does not apply if:

The consumer has personally repaired and / or modified the products delivered or had them repaired and / or modified by third parties;
the products delivered have been exposed to abnormal conditions or in any case treated negligently or contrary to the entrepreneur's instructions and / or packaging;
The defect is wholly or partially the result of rules that the government has established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur undertakes to pay the utmost attention in receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the company.

In compliance with the provisions of article 4 of these general terms and conditions, the company will execute the accepted orders quickly and in any case within 30 days, unless the consumer has agreed on a longer delivery period. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed of it at the latest 30 days after sending the order. In this case, the consumer has the right to terminate the contract without charge and the right to any damage.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days of dissolution.

If the delivery of an ordered product is impossible, the entrepreneur will undertake to provide a replacement item. At the latest at the time of delivery, it will be clearly and understandably indicated that a replacement item is delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of a possible return shipment are borne by the entrepreneur.

The risk of damage and / or loss of the products is borne by the entrepreneur up to the time of delivery to the consumer or to a representative appointed in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration of transactions: duration, resolution and extension

Withdrawal

The consumer can withdraw at any time from a permanent contract concluded for the regular delivery of products (including electricity) or services, in compliance with the agreed withdrawal rules and a maximum notice period of one month.

The consumer can withdraw from a fixed-term contract stipulated for the regular supply of products (including electricity) or services at any time at the end of the established period, in compliance with the agreed withdrawal rules and with a notice period not exceeding one month.

Consumers can withdraw from the contracts referred to in the previous paragraphs:

withdraw at any time and not be limited to withdrawing at a specific time or in a specific period;
withdraw at least in the same way in which he entered into them;
always withdraw with the same notice period that the entrepreneur has established for himself.

Extension

A fixed-term contract entered into for the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a fixed term.

By way of derogation from the previous paragraph, a fixed-term contract entered into for the regular supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed period not exceeding three months, if the consumer can withdraw from this renewed contract towards the end of the renewal with a notice period not exceeding one month.

A fixed-term contract concluded for the regular supply of products or services can be tacitly extended indefinitely only if the consumer can withdraw at any time with a notice period not exceeding one month and a notice period not exceeding three months in the event that the contract concerns the regular, but less than monthly, supply of newspapers and magazines.

A fixed-term contract for the regular supply of newspapers or weeklies by way of introduction (test or introductory subscription) has not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

If a contract lasts more than a year, after one year the consumer can withdraw from the contract at any time with a maximum notice of one month, unless reasonableness and fairness oppose the termination before the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts due by the consumer must be paid within 7 working days from the beginning of the reflection period referred to in article 6, paragraph 1. In the event of an agreement to provide a service, this period begins after the consumer has received confirmation of the agreement.

The consumer has a duty to immediately report to the entrepreneur the inaccuracies of the payment data provided or mentioned.

In the event of non-payment by the consumer, the entrepreneur has the right, in compliance with the legal restrictions, to charge the reasonable costs communicated in advance to the consumer.

Article 9 - The price

During the period of validity indicated in the offer, the prices of the products and / or services offered will not increase, with the exception of price changes due to changes in the VAT rates.

Price increases within 3 months of the conclusion of the contract are allowed only if they are the result of rules or legal provisions.

Price increases starting from 3 months after the conclusion of the contract are allowed only if the entrepreneur has entered into it and:

they are the result of rules or legal provisions; or

the consumer is authorized to withdraw from the contract on the day the price increase takes effect.

Article 10 - Compliance and guarantee

The guarantee provided by the trader, the producer or the importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the contract.

The warranty does not apply if:

The consumer has personally repaired and / or modified the products delivered or had them repaired and / or modified by third parties;

the products delivered have been exposed to abnormal conditions or in any case treated negligently or contrary to the entrepreneur's instructions and / or packaging;

The defect is wholly or partially the result of rules that the government has established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur undertakes to pay the utmost attention in receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the company.

Article 12 - Duration of transactions: duration, resolution and extension

Withdrawal

Consumers can withdraw from the contracts referred to in the previous paragraphs:

withdraw at any time and not be limited to withdrawing at a specific time or in a specific period;

withdraw at least in the same way in which he entered into them;

always withdraw with the same notice period that the entrepreneur has established for himself.

Extension

A fixed-term contract entered into for the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a fixed term.

Duration

Article 13 - Payment

The consumer has a duty to immediately report to the entrepreneur the inaccuracies of the payment data provided or mentioned.

In the event of non-payment by the consumer, the entrepreneur has the right, in compliance with the legal restrictions, to charge the reasonable costs communicated in advance to the consumer.

Article 14 - Complaint procedure

Complaints relating to the implementation of the contract must be presented to the entrepreneur within 7 days in a complete and clearly described way, after the consumer has found the defects.

Complaints submitted to the entrepreneur will be answered within 14 days of the date of receipt. If a complaint requires a predictably longer processing time, the i

borrower will respond within the 14-day period with a acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.

If the complaint is deemed valid by the entrepreneur, the entrepreneur, at his discretion, will replace or repair the delivered products free of charge.

Article 15 - Disputes

Only Dutch law applies to contracts between the entrepreneur and the consumer to whom these general conditions apply, even if the consumer resides abroad.